Evolution Fires Guarantee

All of our products come with a 12 months manufacturer’s guarantee the guarantee covers the electric firebox, woodwork is excluded from the guarantee. Extended guarantees are all subject to annual service and maintenance. If you encounter any faults during the specified guarantee period, we suggest contacting our customer service team you can email our support team support@evolutionfires.com or call us.

Please inspect all products fully before installation we will not be held liable for product damages once the product has been installed.

Products purchased from unauthorized sellers, including unauthorized websites, shall not be eligible for warranty benefits. In the event of such defects Evolution Fires will, at its option, replace the defective product or refund the purchase price. The foregoing is the exclusive remedy and Evolution Fires disclaims all other warranties, including any implied warranty of merchantability or fitness for a particular purpose.