FAQs

Got a question regarding any of the products we sell here at Evolution Fires? Below are our most common questions… 

What guarantees do you offer with your fireplaces?

All Evolution Fires are applicable to a 1 year guarantee which registration is requires after purchase in our (register your product) section on our website.

Where does the heat come from?

The heater has been carefully designed into the top of the fire and stretches right the way across in a sleek and discreet style.

Do your fireplaces come with a remote control?

Yes all our products come with a remote control.

Can parts be changed in the fire easily?

All parts can be accessed through the front of the fire so you never have to disrupt your installation should you need to change something on the fire.

Is there any maintenance required on electric fireplaces?

The only thing that may need replacing is the bulbs that produce the flame effects. These generally last 2-3 years.

Can I operate the fireplace without a remote?

Yes some of our products also come with a touch screen control panelso you can use both.

Do I need an Electrician to install the fireplace?

All our electric fireplaces are plug-and-play, designed to work in a standard household outlet. If an outlet is not available were you wish to install the fireplace, you may want to move an outlet. That is relatively simple handyman task.

Do the fireplaces come fully assembled?

Yes all our fireplaces come fully assembled and ready to hang on the wall.

Can you have the flames on without any heat?

Yes you can use the flame only without using the heat.

Is it safe to mount a televeision above the fireplace?

Yes our fireplaces have been designed to mount a TV above and will not damage your TV.