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sales@evolutionfires.com

(407) 851-1536

sales@evolutionfires.com

(407) 851-1536

Terms & Conditions

Shipping and Delivery

Evolution Fires know you want each order shipped as quickly as possible. We've selected delivery companies recognized for both speed and dependability so your order arrives promptly and in the best condition. On some items, you'll have delivery options. merchandise to locations within the United States and Canada. All of our products ship Via freight. The freight carrier will contact you to schedule delivery. Someone will have to be on hand to meet the driver and sign for the package. The driver will lower the package to the ground and place it curbside at the end of your driveway. Placement of item on driveway, sidewalk or in the home and package removal is not provided. This is a large, heavy item, so arrange to have additional people help you.

 

Warranty

Evolution Fires warrants fireplaces and accessories to be free from defects in parts and workmanship under normal use and service for a period of 30 days from the date of purchase from an authorised reseller of Evolution Fires products. Unless otherwise prohibited by law, products purchased from unauthorised sellers, including unauthorised websites, shall not be eligible for warranty benefits. In the event of such defects Evolution Fires will, at its option, replace the defective product or refund the purchase price. The foregoing is the exclusive remedy and Evolution Fires disclaims all other warranties, including any implied warranty of merchantability or fitness for a particular purpose. In addition, Evolution Fires will not be responsible for consequential damages in excess of the purchase price of the product on which such liability is based. Electric fireplaces carry a one-year warranty on the electric firebox only.

 

Return Policy

You may return your purchase within 30 days of receipt at your expense for a refund of the purchase price excluding shipping costs.

Most companies charge a 15% restocking fee Evolution Fires does not.

Customers are responsible for return shipping unless we agree to accept an item as defective or damaged. We will refund original shipping charges only if we made a shipping error. All returned products must be 100% complete, adequately packaged in original packaging and in resalable condition. Products that have been assembled or modified will not be eligible for return. All items must be returned in their entirety, meaning all items included must be returned together, assuming they adhere to Evolution Fires return guidelines and policy below.

All returns will require a valid Return Merchandise Authorisation number (RMA) issued by our customer service team at Evolution Fires. Please call 407 851 1536 to start your RMA process. Items returned without an RMA will not be considered for a refund. You have 30 days from the time you receive your shipment to request an RMA. The RMA will expire 15 days after it is issued and cannot be extended or re-issued. A valid RMA number must be written clearly on the shipping label or box. No refunds will be issued for incomplete or unauthorised returns. Refunds will be issued after items arrive in our warehouse and are inspected. It may take three to five weeks from the date we receive an item for your account to be credited. Evolution Fires reserves the right to refuse any returned product. Please refer to our return guidelines for further information.

 

Return Guidelines

1. No returns will be accepted more than 30 days after you receive the merchandise. Unfortunately, we cannot allow any exceptions to our return policy.

2. We will not accept damaged merchandise that was not inspected by the customer at the time of original delivery and was not reported or claimed within 48 hours of receipt. If the customer signs for delivery and does not report any damage to the shipping company, or to Evolution Fires, then it's the customer's responsibility to file a claim for damages with the shipping company.

3. No returns or exchanges on discontinued items.

4. Payments made against custom products will not be returned if the customer wishes to cancel the order.

5. All returned products will be inspected. Any item that is returned as defective and is found not to be so will be subject to a 25% handling fee plus all shipping costs.

6. If non-returnable items are sent back, no credit will be issued. The customer will be responsible for shipping charges. Items will be re-sent upon receipt of payment for shipping charges. Items will be deemed abandoned if we are not contacted within 30 days from the date we receive the merchandise.

7. If a customer refuses to accept a shipped order without setting up an RMA, then the customer will be responsible for all shipping costs. Also, a 25% processing fee will be assessed.

8.. Before we ship you a replacement product or issue you a refund we must first bring the product back to our factory for an inspection of damage. Once it has arrived at the factory we will contact you within 7 days with a solution.

9.. Please keep all the original packaging until you have inspected and are happy to keep the product. All returned products must be in there original packaging .

10.. Please inspect the product fully before installation. Evolution Fires will not be held liable for product damages once the product has been installed.

Notice

All notices from Evolution Fires to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Evolution Fires shall be made either by regular mail, sent to the address we provide on our Web site, or first class mail to our

address at: 11435 Rocket Blvd, Orlando, Florida, 32824

Delivery shall be deemed to have been made by You to Evolution Fires five (5) days after the date sent.

 

Copyright Notice

All content appearing on this Web site is the property of Evolution Fires.

Copyright © 2019 Evolution Fires. All rights reserved. As a user, you are authorized only to

view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2019 Evolution Fires. All rights reserved.

 

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Evolution Fires.

Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Evolution Fires or any third party, except as expressly granted herein.

 

Terms of Use

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice.

Evolution Fires and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Evolution Fires believes that customer conduct violates applicable law or is harmful to the interests of Evolution Fires and its subsidiaries.

 

Privacy Policy

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice.

Evolution Fires and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Evolution Fires believes that customer conduct violates applicable law or is harmful to the interests of Evolution Fires and its subsidiaries.

 

International

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Evolution Fires is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

 

Sales Tax

Evolution Fires charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

 

Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Evolution Fires makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or it’s Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements.

EVOLUTION FIRES SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL EVOLUTION FIRES BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

-- OR Depending on State --

The information and content on this server is provided “as is” with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Evolution Fires.

The references and descriptions of products or services within the Web site materials are provided “as is” without any warranty of any kind, either express or implied. Evolution Fires is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information (“advertisers”), and not Evolution Fires The inclusion of material on this server does not imply any endorsement by Evolution Fires which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Evolution Fires tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

 

Payment Policy

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Evolution Fires reserves the right to change its payment procedures at any time without prior notice to you.

Governing Law:

In the event of litigation both parties agree that the Law of the State of business registration of Evolution Fires shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

Miscellaneous:

VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Evolution Fires and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.Terms and Conditions constitute the entire agreement between you and Evolution Fires with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Evolution Fires with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorised by Evolution Fires. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

PERSONAL INFORMATION:

Rest assured that your data security is our top priority. All online transactions typically exceed standard information security best practices and are conducted over a secure connection using the latest encryption technologies, ensuring you the best security during your shopping experience.

As for personal information, we will not give any information you confide in us to any other companies without first receiving consent from you.
We realize that your personal information is given to us for purchasing and shipping reasons only, and we respect that.

you order from Evolution Fires you're sending sensitive information (such as your credit card number) to us via our order form, that information is encrypted and protected with SSL, which is the current industry-standard encryption protocol. We do not collect personal information when you browse.